Each Alexander Kade piece is made to order after purchase. Please allow 3–5 weeks for production before shipping.

Please allow 3–5 weeks for production. Once your piece is complete, you will receive tracking details by email.

Please contact us as soon as possible. Once production has begun, changes or cancellations may not be possible.

Complimentary insured shipping is available on all orders. Once your piece is complete, you will receive tracking details by email.

International orders may be subject to duties, taxes, or customs fees determined by the destination country. These charges are the responsibility of the customer.

Because each piece is made to order, returns and exchanges are not accepted unless there is a manufacturing defect.

Please contact us before placing your order. We will be happy to assist with sizing, chain length, or styling questions.

Not at this time. For gifting assistance, please contact us.

Each Alexander Kade piece is reviewed before shipping. If you believe your piece has a manufacturing defect, please contact us as soon as possible with your order number and photos. We will review the piece and advise on next steps.

Repairs may be available depending on the piece and the nature of the damage. Please contact us and we will review your request.